Anti-Discrimination Policy Update

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Fighting Discrimination and Building Inclusion

Using Real Data

We examine how guests and hosts use our platform. Statistical analyses help us find opportunities to build more equitable experiences in our community.

Protecting Privacy

We analyze trends in bulk and don’t associate perceived race information with specific people or accounts.

Constantly Improving

Our team is dedicated to identifying new ways to make PoolRentalNearMe fairer, more equitable, and more inclusive.

What We’ve Changed

• Eliminating Guest Profile Photos Prior to Booking

  We implemented changes to ensure hosts will see a guest’s photo in the booking process only after they’ve accepted a booking request. Analysis found that this change slightly increased the Booking Success Rate for guests perceived to be Black.

• More Reviews for More Guests

  Guests with reviews have a higher Booking Success Rate. Our analysis found that guests perceived to be Black or Latino/Hispanic have fewer reviews than those perceived to be white or Asian. We are implementing changes to make it easier for all guests to receive a review when they travel.

• Making More People Eligible for Instant Book

  Instant Book allows a guest to book a listing without requiring a host’s approval. It’s an effective tool to reduce discrimination by creating more objective bookings. We’ve introduced changes to make it easier for millions more people to use Instant Book.

• Building a More Inclusive Travel Community

  Travel beyond traditional tourist hubs can bring economic opportunity to communities that haven’t historically benefited from tourism. We continue to develop and scale global programs like the PoolRentalNearMe Entrepreneurship Academy to ensure broader access to the benefits of hosting. Our efforts include expanding programs to recruit more hosts who are people of color.

• Expanding Education for Hosts

  Our host community plays an important role in creating an equitable and welcoming experience. We launched a Guide to Inclusive Hosting with educational articles and videos to help hosts welcome guests from all abilities, genders, and backgrounds—especially those from historically marginalized communities. We expect to roll out more educational programs and product features to build inclusion.

• Auditing Reservation Rejections to Remove Opportunities for Bias

  We know there are legitimate reasons why a reservation may not work: the host's calendar may have changed, or the guest may have specific needs that the host can’t accommodate. We are expanding our ability to analyze reservation rejections to help improve our policies and products and fight discrimination.

• Improving the Rebooking Experience

  Under our Open Doors Policy, guests with current or upcoming reservations who report experiencing discrimination receive help booking an alternative listing. We launched a 24-hour Safety Line to make it easier for guests on a trip to get urgent help, including access to rebooking assistance.

• Continuing Our Commitment to Guests with Mobility Needs

  Our accessibility feature search filters make it easier for guests to find and book stays that meet their needs. Through Accessibility Review, we verify every accessibility feature submitted by hosts for accuracy. Our Adapted category features listings adapted for wheelchair access, with verified step-free paths into the home, bedroom, and bathroom, and at least one accessibility feature in the bathroom. Adapted listings undergo a 3D scan to confirm features and measurements.

Zero Tolerance for Discrimination

PoolRentalNearMe maintains a zero-tolerance policy for discrimination. We are committed to ensuring that all guests and hosts experience a welcoming and inclusive environment. We take this issue very serious. If we have to investigate an incident involving discrimination, you will be banned from using our services.

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